Refund policy

Refund Policy Activation

Qualifying for a Refund
Our 7-day refund window starts once your returned package is received at our courier hub. For your refund to be processed, the item must be in the condition you received it—unused, with original tags, and in its original packaging. A receipt or proof of purchase is required.

Steps to Initiate a Return
To begin a return, contact us at jewelindiakaj@gmail.com within 14 days of receiving your item. We’ll guide you through the return process and provide instructions on how to send your item back. For any queries related to returns, feel free to email us at the same address.

Handling Damages and Incorrect Items
If your item arrives damaged, defective, or if you receive the wrong item, please notify us immediately after receiving it. This allows us to promptly assess and address the issue.

Exchange Procedure
For exchanges, the fastest way to get the item you want is to return the original item following our return guidelines. Once the return is processed, you can place a new order for the desired item.

Processing Your Refund
After your returned item is received and inspected at our courier hub, we’ll notify you of the refund status. If approved, we’ll process the refund within 7 days. The refund will be credited to your original payment method. Please note that your bank or credit card company may take a few additional days to post the refund to your account.

Tracking Your Refund
If you haven’t received your refund within 15 business days after our confirmation, please contact us at jewelindiakaj@gmail.com for further assistance.

Contact Information
For any further questions regarding our refund and return policies, please reach out to us at jewelindiakaj@gmail.com. We’re committed to ensuring a smooth and satisfying shopping experience for you.